Our commitment to our guests on covid-19 safety

OUR COMMITMENT TO WELL-BEING
Dear valued guest,
In this time of uncertainty with the progression of the COVID-19 outbreak, Kenya Safari Lodges and Hotels assures you that your safety and comfort remain our highest priority.

We have stepped up precautionary measures at our hotel & lodges as the safety of our guests and employees is paramount to us. We take the utmost care to ensure every stay with us is safe, clean and comfortable.
Surface Areas

    The frequency of cleaning and sanitizing is increased in all public spaces with an emphasis on frequent-contact surfaces including, but not limited to, front desk check-in counters, door handles, public bathrooms, room keys and locks, stair handrails, dining surfaces and seating areas.

Guest Contact

    Hand-sanitizing stations are installed at the entrances to our hotel and lodges, near the front desk and entrance to common areas and meeting spaces.
    Service professionals will not open the doors of cars or taxis.
    Guest luggage will be handled with glove service

Physical Distancing

    Guests are advised to practice physical distancing by standing at least 1.5mtrs away from other groups of people not traveling with them at all times.
    Any area where guests or service professionals need to queue is clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, coffee shops and casual dining.
    Restaurant tables, and other physical layouts, are arranged to ensure appropriate distancing. We have reduced seating capacities to allow for a minimum of 1.5mtrs between each seated group/party of guests.
    Service professionals are reminded to practice physical distancing by standing at least 1.5mtrs away from guests and other service professionals whenever possible.
    Guests are required to wear masks on elevators and in guestroom hallways. In all other locations, guests are encouraged to wear masks.
    Meeting and banquet set-up arrangements allow for physical distancing between guests in all meetings and events. Self-serve buffet-style food service is suspended and replaced by alternative service styles.
    Pool seating is configured to allow for at least six feet of separation between groups of guests.

Public Area Signage

    Health and hygiene reminders are posted throughout the property, including physical distancing and the proper way to wear, handle and dispose of masks, how to wash hands and sneeze, and to avoid touching their faces.

Service Professional Arrival to Work

    Our security team administers non-invasive digital temperature readings for all service professionals. Anyone displaying high temperature will be taken to a private/quarantine area for a secondary temporal temperature screening. Service professionals confirmed to have high temperature will not be allowed to enter the property and will be directed toward appropriate medical care.

Guest Health Concerns

    Our service professionals are given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property, and they will be ready to provide support to our guests.
    Service professionals and guests who exhibit any of the symptoms of COVID-19 while at the property will be instructed to immediately make this information known to managers and hotel security respectively.
    All service professionals have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including housekeeping, food and beverage, public area departments, hotel operations and security.

Personal Protective Equipment (PPE)

    Appropriate PPE is worn by all service professionals based on their roles and responsibilities, and in adherence to the Government regulations and guidance.
    Training on how to properly use and dispose of all PPE is mandatory.
    Every service professional entering the property is provided a mask and required to wear that mask while on property.
    Gloves are provided to service professionals whose responsibilities require them, as determined by medical experts, including housekeeping and public area attendants and security officers in direct contact with guests.
    Guest Rooms
    Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including toilet seats and handles, door and furniture handles, water faucet handles, nightstands, light switches, luggage racks and flooring.
    Laundry
    All bed linen and laundry are changed daily and continue to be washed at a high temperature. Dirty linen is bagged in the guest room to eliminate excess contact while being transported to the laundry facility

Back of the House

    Frequency of cleaning and sanitization is increased in high-traffic, back-of-house areas with an emphasis on service professional dining rooms, service professional entrances, uniform rooms, service professional restrooms, loading docks, offices, kitchens and security stations.

Shared Equipment

    Shared tools and equipment is sanitized before, during and after each shift or anytime the equipment is transferred to a new service professional. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys and all other direct contact items.

Room Recovery Protocol

    In the event of presumptive case of COVID-19, the guest’s room will be removed from service and quarantined.
    The guest room will not be returned to service until the case has been confirmed or cleared.
    In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert.

Our pledge to you our guests and partners is that we at Kenya Safari Lodges & Hotels are committed to providing you with the best hospitality, most affordable and memorable experiences.
We thank you for your continued support and loyalty

click here to view our voi Safari Lodge covid clearance certificate public health certification